It did, and from 2014, 100% of the company's credit and fraud responders moved to AI. And AmEx's own transition over the last decade from traditional statistical learning models to machine learning tracks with the wider use of AI in business processes.ĪmEx started investing in AI in 2010, according to Anjali Dewan, vice president of consumer marketing and enterprise personalization decision science, hoping to see if the model would better help process the company's some eight billion transactions. According to the Bureau of Labor Statistics, employment in data science and related occupations is projected to increase 31.4% from 2020 to 2030. "Solving this problem is no different from how we build a machine learning model and build the mathematical model to address a real problem," said Di Xu, vice president of AI labs and AI governance at AmEx.ĪmEx's push for data scientists follows an industry-wide surge in demand for similar roles. But if it seems like a no-brainer, you might have what it takes to fill one of the 20 data scientist roles American Express is hiring for in the next six to 12 months. If I have two kids and one child is a girl, what's the probability both kids are girls?įor most people, that question is probably a stumper.
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